Please make sure you've performed the following steps first: 1. The <a href="https://helpdesk.usetrust.io/articles/general-instructions-on-registering-a-workspace-and-connecting-your-business-website-with-trust-14d970-0de25" rel="noreferrer" class="PlaygroundEditorTheme__link">unique website code</a> is installed on your website correctly &amp; its status is active. Guide:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/workspace-unique-code-14d970-a1ec7" rel="noreferrer" class="PlaygroundEditorTheme__link">How to get the workspace unique code?</a></li></ul> 2. You've <a href="https://helpdesk.usetrust.io/articles/add-an-existing-testimonial-to-trust-14d970-24346" rel="noreferrer" class="PlaygroundEditorTheme__link">added existing testimonials</a> / received new ones (there are any testimonials in the 'Testimonials' tab), and they have the status 'Published' (visible to others).<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737476949159.png?alt=media" alt="image.png" width="inherit" height="inherit"> 3. Or/and you've <a href="https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282" rel="noreferrer" class="PlaygroundEditorTheme__link">imported external reviews</a> to Trust and published them as testimonials.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724636368143.png?alt=media" alt="" width="inherit" height="inherit"> 4. You've <a href="https://helpdesk.usetrust.io/articles/create-a-widget-14d970-33f30" rel="noreferrer" class="PlaygroundEditorTheme__link">created a widget</a>, or enabled <a href="https://helpdesk.usetrust.io/articles/add-pop-ups-to-the-website-14d970-50cc0" rel="noreferrer" class="PlaygroundEditorTheme__link">pop-ups</a> and/or <a href="https://helpdesk.usetrust.io/articles/add-floating-stars-to-the-website-14d970-2ebe1" rel="noreferrer" class="PlaygroundEditorTheme__link">Floating Stars</a>.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_widget-menu.1724636588772.png?alt=media" alt="" width="inherit" height="inherit"> 5. You've assigned the necessary testimonials to the widget/pop-ups.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_untitled-project-(15).1737477450978.jpg?alt=media" alt="" width="inherit" height="inherit"> 6. If you're working with the widget, make sure you've <a href="https://helpdesk.usetrust.io/articles/add-a-widget-to-any-website-14d970-f7a65" rel="noreferrer" class="PlaygroundEditorTheme__link">added its code to your website page</a> where you want it to be displayed.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737477314086.png?alt=media" alt="image.png" width="inherit" height="inherit">If you still experience issues, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>!

Please make sure you've performed the following steps first:

1\. The[unique website code](https://helpdesk.usetrust.io/articles/general-instructions-on-registering-a-workspace-and-connecting-your-business-website-with-trust-14d970-0de25)is installed on your website correctly & its status is active.

****Guide****:

* [How to get the workspace unique code?](https://helpdesk.usetrust.io/articles/workspace-unique-code-14d970-a1ec7)

2\. You've[added existing testimonials](https://helpdesk.usetrust.io/articles/add-an-existing-testimonial-to-trust-14d970-24346)/ received new ones (there are any testimonials in the '****Testimonials****' tab), and they have the status '****Published****' (visible to others).

![image.png](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737476949159.png?alt=media)

3\. Or/and you've[imported external reviews](https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282)to Trust and published them as testimonials.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724636368143.png?alt=media)

4\. You've[created a widget](https://helpdesk.usetrust.io/articles/create-a-widget-14d970-33f30), or enabled[pop-ups](https://helpdesk.usetrust.io/articles/add-pop-ups-to-the-website-14d970-50cc0)and/or[Floating Stars](https://helpdesk.usetrust.io/articles/add-floating-stars-to-the-website-14d970-2ebe1).

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_widget-menu.1724636588772.png?alt=media)

5\. You've assigned the necessary testimonials to the widget/pop-ups.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_untitled-project-(15).1737477450978.jpg?alt=media)

6\. If you're working with the widget, make sure you've[added its code to your website page](https://helpdesk.usetrust.io/articles/add-a-widget-to-any-website-14d970-f7a65)where you want it to be displayed.

![image.png](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737477314086.png?alt=media)

If you still experience issues, please contact us in the live chat or send an email to[support@usetrust.email](mailto:support@usetrust.email)!

Please make sure you've performed the following steps first: 1. The <a href="https://helpdesk.usetrust.io/en/articles/6121393-general-instructions-on-connecting-your-website-with-trust" class="PlaygroundEditorTheme__link">unique website code</a> is installed on your website correctly &amp; its status is active. <img src="https://downloads.intercomcdn.com/i/o/701605814/e771fd6a37df4c6b427d14c9/image.png" alt="" width="inherit" height="inherit"><hr>2. You've <a href="https://helpdesk.usetrust.io/en/articles/6135746-add-an-existing-testimonial-to-trust" class="PlaygroundEditorTheme__link">added existing testimonials</a> / received new ones (there are any testimonials in the 'Testimonials' tab), and they have the status 'Published' (visible to others). <img src="https://downloads.intercomcdn.com/i/o/567715892/084e807cef1c9508526880a0/image.png" alt="" width="inherit" height="inherit"><hr>3. Or/and you've <a href="https://helpdesk.usetrust.io/en/articles/6159981-connect-external-review-platforms-with-trust" class="PlaygroundEditorTheme__link">imported external reviews</a> to Trust and published them as testimonials. <img src="https://downloads.intercomcdn.com/i/o/567720548/270e9192af14847dfb41c2cc/image.png" alt="" width="inherit" height="inherit"><hr>4. You've <a href="https://helpdesk.usetrust.io/en/articles/6135890-create-a-widget" class="PlaygroundEditorTheme__link">created a widget</a>, or enabled <a href="https://helpdesk.usetrust.io/en/articles/6135884-add-pop-ups-to-the-website" class="PlaygroundEditorTheme__link">pop-ups</a> and/or <a href="https://helpdesk.usetrust.io/en/articles/6480058-add-floating-stars-to-the-website" class="PlaygroundEditorTheme__link">Floating Stars</a>. <img src="https://downloads.intercomcdn.com/i/o/701606352/7ce2e6c2bfbbcf6ab5a164a6/image.png" alt="" width="inherit" height="inherit"><hr>5. You've assigned the necessary testimonials to the widget/pop-ups. <img src="https://downloads.intercomcdn.com/i/o/701562622/04c3a6e7ff110b00c93c8826/image.png" alt="" width="inherit" height="inherit"> 6. If you're working with the widget, make sure you've <a href="https://helpdesk.usetrust.io/en/articles/6135906-add-a-widget-to-the-website" class="PlaygroundEditorTheme__link">added its code to your website page</a> where you want it to be displayed. <img src="https://downloads.intercomcdn.com/i/o/701606972/c49bb6ea1375c0070c4ff1cb/image.png" alt="" width="inherit" height="inherit"> 👋 If you still experience issues, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>!

I don't see testimonials on my website

Please make sure you've performed the following steps first: 1. The <a href="https://helpdesk.usetrust.io/en/articles/6121393-general-instructions-on-connecting-your-website-with-trust" class="PlaygroundEditorTheme__link">unique website code</a> is installed on your website correctly &amp; its status is active. Guide:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/workspace-unique-code-14d970-a1ec7" rel="noreferrer" class="PlaygroundEditorTheme__link">How to get the workspace unique code?</a></li></ul> 2. You've <a href="https://helpdesk.usetrust.io/en/articles/6135746-add-an-existing-testimonial-to-trust" class="PlaygroundEditorTheme__link">added existing testimonials</a> / received new ones (there are any testimonials in the 'Testimonials' tab), and they have the status 'Published' (visible to others). <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdvx4vU0EKNAuR0vmuD-qb0txc4X4X7uOadx8bZzKdptwacGdrC_nR5abJ5hbpbSqliannE0v7OR7u_Ss_LeVSLGm03DhjeRieChzuWAc2A0sR6HQkFPPPT_lG8iHAJjUZjEimqb1F5if8FLCLxCdj0QSCu?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="393"> 3. Or/and you've <a href="https://helpdesk.usetrust.io/en/articles/6159981-connect-external-review-platforms-with-trust" class="PlaygroundEditorTheme__link">imported external reviews</a> to Trust and published them as testimonials. <img src="https://downloads.intercomcdn.com/i/o/567720548/270e9192af14847dfb41c2cc/image.png" alt="" width="inherit" height="inherit"><hr>4. You've <a href="https://helpdesk.usetrust.io/en/articles/6135890-create-a-widget" class="PlaygroundEditorTheme__link">created a widget</a>, or enabled <a href="https://helpdesk.usetrust.io/en/articles/6135884-add-pop-ups-to-the-website" class="PlaygroundEditorTheme__link">pop-ups</a> and/or <a href="https://helpdesk.usetrust.io/en/articles/6480058-add-floating-stars-to-the-website" class="PlaygroundEditorTheme__link">Floating Stars</a>. <img src="https://downloads.intercomcdn.com/i/o/701606352/7ce2e6c2bfbbcf6ab5a164a6/image.png" alt="" width="inherit" height="inherit"><hr>5. You've assigned the necessary testimonials to the widget/pop-ups. <img src="https://downloads.intercomcdn.com/i/o/701562622/04c3a6e7ff110b00c93c8826/image.png" alt="" width="inherit" height="inherit"> 6. If you're working with the widget, make sure you've <a href="https://helpdesk.usetrust.io/en/articles/6135906-add-a-widget-to-the-website" class="PlaygroundEditorTheme__link">added its code to your website page</a> where you want it to be displayed. <img src="https://downloads.intercomcdn.com/i/o/701606972/c49bb6ea1375c0070c4ff1cb/image.png" alt="" width="inherit" height="inherit"> 👋 If you still experience issues, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>!

Please make sure you've performed the following steps first: 1. The <a href="https://helpdesk.usetrust.io/articles/general-instructions-on-registering-a-workspace-and-connecting-your-business-website-with-trust-14d970-0de25" rel="noreferrer" class="PlaygroundEditorTheme__link">unique website code</a> is installed on your website correctly &amp; its status is active. Guide:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/workspace-unique-code-14d970-a1ec7" rel="noreferrer" class="PlaygroundEditorTheme__link">How to get the workspace unique code?</a></li></ul> 2. You've <a href="https://helpdesk.usetrust.io/articles/add-an-existing-testimonial-to-trust-14d970-24346" rel="noreferrer" class="PlaygroundEditorTheme__link">added existing testimonials</a> / received new ones (there are any testimonials in the 'Testimonials' tab), and they have the status 'Published' (visible to others). <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdvx4vU0EKNAuR0vmuD-qb0txc4X4X7uOadx8bZzKdptwacGdrC_nR5abJ5hbpbSqliannE0v7OR7u_Ss_LeVSLGm03DhjeRieChzuWAc2A0sR6HQkFPPPT_lG8iHAJjUZjEimqb1F5if8FLCLxCdj0QSCu?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="393"> 3. Or/and you've <a href="https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282" rel="noreferrer" class="PlaygroundEditorTheme__link">imported external reviews</a> to Trust and published them as testimonials. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724636368143.png?alt=media" alt="" width="inherit" height="inherit"> 4. You've <a href="https://helpdesk.usetrust.io/articles/create-a-widget-14d970-33f30" rel="noreferrer" class="PlaygroundEditorTheme__link">created a widget</a>, or enabled <a href="https://helpdesk.usetrust.io/articles/add-pop-ups-to-the-website-14d970-50cc0" rel="noreferrer" class="PlaygroundEditorTheme__link">pop-ups</a> and/or <a href="https://helpdesk.usetrust.io/articles/add-floating-stars-to-the-website-14d970-2ebe1" rel="noreferrer" class="PlaygroundEditorTheme__link">Floating Stars</a>. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_widget-menu.1724636588772.png?alt=media" alt="" width="inherit" height="inherit"> 5. You've assigned the necessary testimonials to the widget/pop-ups. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeMYN4iXUDcFg8Vc0paI39LIRT-US3pMpO_bdQaXTzsNdsoUMCoBV2uB1beh_c-ZoK3XjkK01ArlyE9YcMRcv7gnLdtUF_IEXZSTuMFSVEcjIbh5CZLMuzcLeFBvGxbt9SJxU3nDu19HweN8gdgzl7brjTJ?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="380"> 6. If you're working with the widget, make sure you've <a href="https://helpdesk.usetrust.io/articles/add-a-widget-to-any-website-14d970-f7a65" rel="noreferrer" class="PlaygroundEditorTheme__link">added its code to your website page</a> where you want it to be displayed. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfYW55robkeiqdSLcMdCrTPMf-G-VdSv1rhoialzdn6TL8zQQyff_puk6AixdiTBHfMx2Gc1jRxNhst58qfn-dm7YUguGmfeGFstrQE2_-0hvetmL3d6Id4yGInfeGvhS9BpmQYotG4r-7KMVNATx-UYuY?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="379"> If you still experience issues, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>!

Please make sure you've performed the following steps first: 1. The <a href="https://helpdesk.usetrust.io/articles/general-instructions-on-registering-a-workspace-and-connecting-your-business-website-with-trust-14d970-0de25" rel="noreferrer" class="PlaygroundEditorTheme__link">unique website code</a> is installed on your website correctly &amp; its status is active. Guide:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/workspace-unique-code-14d970-a1ec7" rel="noreferrer" class="PlaygroundEditorTheme__link">How to get the workspace unique code?</a></li></ul> 2. You've <a href="https://helpdesk.usetrust.io/articles/add-an-existing-testimonial-to-trust-14d970-24346" rel="noreferrer" class="PlaygroundEditorTheme__link">added existing testimonials</a> / received new ones (there are any testimonials in the 'Testimonials' tab), and they have the status 'Published' (visible to others).<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdvx4vU0EKNAuR0vmuD-qb0txc4X4X7uOadx8bZzKdptwacGdrC_nR5abJ5hbpbSqliannE0v7OR7u_Ss_LeVSLGm03DhjeRieChzuWAc2A0sR6HQkFPPPT_lG8iHAJjUZjEimqb1F5if8FLCLxCdj0QSCu?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="393"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737476949159.png?alt=media" alt="image.png" width="inherit" height="inherit"> 3. Or/and you've <a href="https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282" rel="noreferrer" class="PlaygroundEditorTheme__link">imported external reviews</a> to Trust and published them as testimonials. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724636368143.png?alt=media" alt="" width="inherit" height="inherit"> 4. You've <a href="https://helpdesk.usetrust.io/articles/create-a-widget-14d970-33f30" rel="noreferrer" class="PlaygroundEditorTheme__link">created a widget</a>, or enabled <a href="https://helpdesk.usetrust.io/articles/add-pop-ups-to-the-website-14d970-50cc0" rel="noreferrer" class="PlaygroundEditorTheme__link">pop-ups</a> and/or <a href="https://helpdesk.usetrust.io/articles/add-floating-stars-to-the-website-14d970-2ebe1" rel="noreferrer" class="PlaygroundEditorTheme__link">Floating Stars</a>. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_widget-menu.1724636588772.png?alt=media" alt="" width="inherit" height="inherit"> 5. You've assigned the necessary testimonials to the widget/pop-ups.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_untitled-project-(15).1737477450978.jpg?alt=media" alt="" width="inherit" height="inherit"><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeMYN4iXUDcFg8Vc0paI39LIRT-US3pMpO_bdQaXTzsNdsoUMCoBV2uB1beh_c-ZoK3XjkK01ArlyE9YcMRcv7gnLdtUF_IEXZSTuMFSVEcjIbh5CZLMuzcLeFBvGxbt9SJxU3nDu19HweN8gdgzl7brjTJ?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="380"> 6. If you're working with the widget, make sure you've <a href="https://helpdesk.usetrust.io/articles/add-a-widget-to-any-website-14d970-f7a65" rel="noreferrer" class="PlaygroundEditorTheme__link">added its code to your website page</a> where you want it to be displayed.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_image.1737477314086.png?alt=media" alt="image.png" width="inherit" height="inherit"><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfYW55robkeiqdSLcMdCrTPMf-G-VdSv1rhoialzdn6TL8zQQyff_puk6AixdiTBHfMx2Gc1jRxNhst58qfn-dm7YUguGmfeGFstrQE2_-0hvetmL3d6Id4yGInfeGvhS9BpmQYotG4r-7KMVNATx-UYuY?key=W2ULn4pT2dZYd-OuBtkphA" alt="" width="624" height="379"> If you still experience issues, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>!

Most common issues you may experience using Trust.

Was this article helpful?